Our Products – FAQ

This page contains all the questions we are commonly asked about our extensive range of new and used medical equipment and mobility scooters. If you can’t find the answer to your question then please contact us and we’ll be happy to help. Please click on any of the questions below to display the answer.

NOTE: Please click here if you want to view the FAQ for product HIRE.

1.) How often should a mobility scooter be serviced?

At Mobility and Medical Cairns we recommend a new scooter is serviced at 6 months after the date of purchase and every 12 months thereafter. Older mobility scooters should be serviced every 12 months.

2.) Can I ride my mobility scooter in the rain?

It is not recommended that you take your mobility scooter out on extremely wet days. The odd shower or two shouldn’t pose a problem and your mobility scooter should never be ridden through puddles at high speed. Try to steer clear from long wet grass.

3.) How far will my mobility scooter take me with fully charged batteries?

20km’s to be safe. Your mobility scooter manual may say further and this varies from mobility scooter to mobility scooter. You need to take into account things like the number of hills you will be climbing, the weather conditions, the riders weight (kg) and the age of the batteries.

4.) Can I ride my mobility scooter on the road?

Only to cross the road. Mobility scooters are not motor vehicles and must be ridden on foot paths whenever possible.

5.) I have seen a neat rack that fits on to the back of a mobility scooter – do you sell these accessories and are you able to fit them?

Yes, we stock quite a few different types of mobility scooter accessories which we can fit for you. If you have a specific request for something we do not stock we will endeavour to obtain it for you.

  1. My parents have a farm. Do you have a mobility scooter that will work alright around a farm or rural property?

Yes, our extensive range of scooters means we have something available for everyone.

  1. My grandmother has a mobility scooter that is getting slower and the batteries do not last long even when fully charged. What can we do to make it new again?

Mobility scooter batteries generally last 2 – 3 years. If your Grandmother’s batteries are this old then it is possible they may require replacing, otherwise the mobility scooter or battery charger may have a fault. Contact us or request a service.

8.) What makes a good mobility scooter?

Quality. Something that has a strong chassis, suspension which softens those hard bumps (these are important considerations for someone with back injuries or has a disability), a solid body that does not flex, and a reliable brand. i.e. a brand of mobility scooter that has been on the market for a number of years and has a proven track record.

9.) I bought a mobility scooter from someone else. Can you service it?

Yes. At Mobility and Medical Equipment Cairns, we will do our best to service your equipment.

10.) I have seen some cheap new mobility scooters that are on the market – are these mobility scooters the same as yours? Why are your mobility scooters more expensive?

There are many models of mobility scooters to choose from and yes some are cheaper than others. The quality of the cheaper mobility scooters is unknown as they are fairly new to the Australian market. Cheaper mobility scooters generally come with a 12 month warranty whereas the mobility scooters Mobility and Medical Equipment Cairns stock come with warranties of up to 5 years. Remember you get what you pay for.

11.) My mother never learnt to drive, can we try a mobility scooter before we buy one?

Yes. It is important for anyone who buys a mobility scooter to have an in-home demonstration before purchasing. Your mother needs to feel confident that she can drive it around the areas that she intends to use it. Mobility scooters are easier to drive than a bike.

12.) Do you have finance deals available for purchasing a mobility scooter?

Yes, please contact us or visit our showroom to discuss options.

13.) Do you buy back mobility scooters once my parents no longer require theirs?

Yes, our technicians will review the product and provided it is in a saleable condition, we may purchase the scooter from you. Our other option is to act as a broker and sell the scooter on your behalf.

14.) My father is overweight, are there wheelchairs and goods that are suitable for him?
Yes. What you are looking for is bariatric products for people usually over 110kg. There are a large amount of products available for this category. Please don’t hesitate to contact one of our friendly team members.